- FAQ - All You Need To Know
- Additional information
Machine Wash – Delicate cold water cycle.
Handmade in Canada.
No, you do not need to register before placing an order. You may check out as a Guest and you will have the opportunity to create an account when you are finished your order.
To register, please click here.
- You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
- You can browse, shop and complete your order at a later time. The items that are placed in your Shopping Cart will be saved so when you come back later, you will not have to search for and re-select the items again.
You can change your account information by visiting “My Account” in the top navigation and then selecting “Account Information” from the sidebar menu. To change your address, click “Address Book” and select “Change Billing/Shipping Address”. You can also control your Newsletter Subscription under “Newsletter Subscriptions” and by checking the box next to general subscription and selecting “Save”.
We accept payment by credit card: Debit, Mastercard, Visa, and American Express.
Prices displayed on the website do not include taxes. When you proceed to purchase your order, sales tax (where applicable) will be calculated on the total value of merchandise, as well as shipping charges, and will be displayed on your Order Summary page.
If you haven’t completed your order, it is possible to edit it directly from the view cart page. Once your order is completed, you can't change the order. If it is the case, please contact customer service at our live chat (9am to 5pm) or email us at firstname.lastname@example.org.
Please view our return policy for online orders here.
Yes, it's possible to exchange a product. Please indicate the reason you want to exchange the order and write us an email at email@example.com. Check more information in Balooworld Return Policy.
Our customers are responsible for the returning shipping charges if the order is returned because they bought the wrong size/color or caused by non-quality problems. Check here for more information.