RETURN POLICY
We want you to be fully satisfied with every item that you purchase from Balooworld.ca. If you are not satisfied with an item that you have purchased, you may return the item within thirty (30) days of delivery for a full refund of the purchase price, minus the shipping, handling and other charges.
We will gladly refund or exchange your purchase within 30 days upon presentation of the receipt.
Products can only be returned if unused, in perfect condition, in their original package and if they still contain all included documentation, pieces and accessories.
Refunds are made with the same payment method used for purchasing the product.
If you received a promotional item/gift card when you purchased the product (online or in-store), the promotional item/gift card must be returned unused; otherwise, the value of the item/the amount of the gift card will be deducted from the amount refunded.
Shipping fees will only be reimbursed in the case of a manufacturer error, or one made by BalooWorld.
Special orders and final sales are non-refundable and non-exchangeable.
More details in-store about our gift registry refund and exchange policy. Conditions and exceptions apply; please contact our customer service at customer-service@balooworld.ca for any details prior to ordering online.
PROCEDURE
Web orders returned by mail
- Contact email customer-service@balooworld.ca get a return approval confirmation.
- Pack the item securely in the original package.
- Enclose a copy of the documentation that accompanied your order.
- All products must be returned in good condition, in original packaging, and with all paperwork, parts and accessories, to ensure full credit.
- For your protection, we recommend you use an insured mail service for your return.
- You will have 3-5 weeks from the date of delivery to return it for a refund. Only the shipping cost will be refunded if the return is a result of a manufacturer defect or a shipping error on our part.
For assistance, please email customer-service@balooworld.ca or live chat on our website.
Change or Cancel Order
If you haven’t completed your order, it is possible to edit it directly from the view cart page. Once your order is completed, you can't change the order. If it is the case, please contact customer service at our live chat (9am to 5pm) or email us at customer-service@balooworld.ca.
On occasion, orders may be cancelled by our system for various reasons, including:
- Products being out of stock
- Difficulty in processing your payment information
- Unable to ship to the address provided
- Duplication of a previous order
Upon delivery, immediately inspect your package for any potential damage that may have occurred during shipping. Carefully inspect the packaging and contents of the package. It’s normal for any package to show somewhere However, if your contents are damaged;
- Accept the package, make a note of the damage on the shipping receipt
- Sign and date it